“‘Delightful’ is the word that comes to mind when reading Elizabeth H. Cottrell’s HEARTSPOKEN. It is a combination of etiquette, common sense, and exquisite advice on how to write the perfect note or letter. What is more, it helps to determine why and when to write to others, and what type of note to construct. It is full of examples and replete with quotes from history’s greatest letter writers. Most of all, it is a spiritual guide for communing with others on a heartfelt, heartspoken level.”